FAQ

{ Dietary Supplements }

What are dietary supplements?

Dietary supplements are products intended to supplement the diet and provide nutrients that may be missing or not consumed in sufficient quantities from regular meals. These supplements can come in various forms, including pills, capsules, tablets, liquids, or powders. They typically contain vitamins, minerals, herbs, amino acids, enzymes, or other dietary ingredients.

Dietary supplements are not meant to replace a balanced and healthy diet but are intended to complement it. They are commonly used to address specific nutritional deficiencies, support overall health and well-being, or achieve certain health-related goals. It's important for individuals considering dietary supplements to consult with healthcare professionals before adding them to their routine, as improper use or excessive intake of certain supplements may have adverse effects.

Are your products safe?

Without a doubt! At TOPGARDEN, we adhere to rigorous processes to
ensure that each product you purchase meets the highest standards for potency, formulation, purity, and the quality of ingredients. We prioritize your safety above all else. In addition to our stringent internal standards, we diligently comply with industry regulations. Contrary to common misconceptions about the supplement industry being unregulated, we want to assure you that the U.S. Food and Drug Administration meticulously oversees the manufacturing processes, ingredient safety, and marketing practices of all nutritional supplements.

How are dietary supplements regulated?

"Dietary supplements are subject to regulation by the FDA, overseeing their production, marketing, and sale.

The FDA conducts regular inspections of all manufacturing facilities, ensuring compliance with Good Manufacturing Practices. These practices encompass aspects such as raw material verification, product testing, and accurate labeling.
Close scrutiny is applied to all marketing claims made by manufacturers, ensuring that no product asserts the ability to cure or treat any disease or its symptoms.
Prior to use in a supplement, any new ingredient must undergo FDA review and approval.
In cases where an ingredient is deemed potentially harmful, the FDA evaluates whether safety warnings should be added to the label or if the ingredient should be banned and removed from the market."

How do I choose the right supplements for my needs?

Finding the ideal dietary supplement for you is all about understanding your individual nutritional requirements and health aspirations. Take the time to examine product labels, ensure third-party testing and certifications, and ponder the possibility of consulting with a healthcare professional or registered dietitian for personalized advice.

Can your products be used by children?

"Our supplements are tailored to meet the distinct requirements of adults, based on clinical research and safety data specifically targeted for adults, not children. Consequently, we do not recommend their use for children."

{ Shipping }

Does TOPGARDEN ship internationally?

Currently, we don't offer international shipping services. We only deliver our supplements within the United States.

When will I receive my product?

Standard Shipping : Average shipping times are 3 - 5 business days excluding holidays. Tracking numbers will be updated 3 - 5 business days after your order has been SHIPPED.

Expedited Shipping : Your supplements should be with you in 2 - 3 business days.

Please note that Hawaii, Alaska, Puerto Rico, and deliveries to PO boxes are not eligible for expedited shipping. For these destinations, standard shipping may take approximately 7-15 business days.

Processing Time - in very rare instances, may take longer than the stated expected timeframe. During busy time like holidays, promotions or other instances processing time might take longer. We do our best to deliver as fast as possible and seek your understanding and patience during such events.

* If you don't have a tracking number after 5 business days please email us at support@topgardenhealth.com

Will there be shipping fees charged to my order?

Standard shipping is free for orders above $35. The standard shipping fee is $5 for $35 and below orders.

Expedited shipping fee is $9 with an order of $100 and below. The shipping will be free if your order is above $100.

Can I track my order?

Of course! Once your product is on its way, we’ll send you your shipping confirmation which will include a tracking link to track your package.

Can I cancel my order?

You are able to cancel your order with no penalty!

You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

Read our return policy.*

What's your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@topgardenhealth.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@topgardenhealth.com

* Shipping fees for returns and exchanges are the responsibility of the customer.

Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Refunds : We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@topgardenhealth.com.

I have entered an incorrect address what do I do now?

If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at support@topgardenhealth.com

{ Amazon Customers }

How do I cancel my Amazon subscription order?

Sign in to your Amazon account.
Go to "Your Subscribe & Save Items."
Select the "Subscriptions" tab.
If you're using a browser, click on the product image. If you're on a mobile device, click "Edit."
Select "Cancel subscription."
Choose a cancellation reason.
Click "Cancel my subscription."

If you encounter any difficulties, you can contact Amazon's Customer Service at +1-866-216-1072. They will be able to assist you.

How do I update my payment details on Amazon?

Log in to your Amazon account.
Click on your name or profile icon.
Select "Your Account."
Scroll down to "Payments."
Select "Your Payments."
Click "Add, edit, or delete my credit cards."
Enter the credit card and billing details.

If you encounter any difficulties throughout the process, you can reach out to Amazon's Customer Service at +1-866-216-1072.

How do I find my Amazon Order ID number?

Log in to your Amazon account.
Click on "Your Orders" and locate your recent Vimerson Health order. Your order number will appear in this format: #XXX-XXXXXXX-XXXXXXX.